About SG Communities

SG Communities is a provider of manufactured homes — via purchase or rent-to-own — that operates in 16 states (including California, Florida, Georgia, North Carolina, and Texas) with 70+ communities and 7,000+ doors. Their team of Operations Managers, District Managers, and Community Managers must work together seamlessly to ensure residents are moved in swiftly, payments are made on time, and home vacancies are filled efficiently. In April 2024, the team implemented BoomScreen to streamline tenant screening and contribute to the company's high operational standards.

"Boom has proven to be a reliable and valued partner, consistently exceeding our expectations."

The Rent Manager integration streamlines application and review

SG Communities uses Rent Manager as their PMS. BoomScreen's integration enables automated, bi-directional data transfers between their PMS and BoomScreen. After integrating, SG Communities benefits from:

• Data pulled into their BoomScreen applications — available units, availability status, lease terms, and more
• Data pushed into their Rent Manager account — applicant data, availability updates, and more

Enhanced screening capabilities

Their previous vendor required manual processes and offered limited data, which slowed leasing velocity. After onboarding with BoomScreen, those shortcomings were solved for. Boom's greatest differentiators:

• Streamlined income verification — applicants verify income via bank login, payroll provider, or document upload, all within the Boom applicant interface
• Verified and self-attested income — compare applicant criteria to both verified and self-attested income
• Payment in the application flow — options to pay within the application flow or in person
• County-level criminal and eviction data — best-in-class reports for full visibility into housing court and criminal records
• Rapid report results — report data returned instantly, with uploaded documents parsed in under an hour
• Streamlined applicant account creation — a direct link to a unit or the full portfolio; applicants authenticate via SMS to start their application
• 24/7 customer support — sub-2-minute response times at any point during the application process

Built for SG Communities' operational nuances

As an early adopter, Angelica and her team were able to provide input on the product and suggest optimizations ahead of launch — including a request to build pet screening directly into the application process, rather than requiring a separate application for pets.

Serving diverse communities with bilingual support

SG Communities has a widespread geographic portfolio, and their screening provider needs to accommodate the diversity that comes with serving those communities. Boom offers full customer support for applicants in English and Spanish.

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"Boom's support in addressing language barriers for our Hispanic residents highlights their commitment to serving diverse communities."

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A seamless transition during onboarding

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"Boom's proactive involvement ensured a smooth transition and minimal disruption to our operations."

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The Boom team set up a direct line of communication for the teams to collaborate on implementation, address questions, and optimize use of the product.

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"From the outset, Boom demonstrated a strong commitment to rapid product development and a deep understanding of our needs. Their focus on improving application processing time and identifying qualified tenants has been invaluable. By outsourcing this function, we've significantly enhanced efficiency and reduced administrative burdens on our onsite team."

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The results

Since implementing BoomScreen in April 2024, SG Communities has streamlined screening across their portfolio:

• Faster application processing across 7,000+ lots
• Best-in-class county-level criminal and eviction data for full compliance visibility
• Bi-directional Rent Manager integration that eliminates manual data entry
• In-flow income verification and payments, plus pet screening built into the application
• Bilingual (English/Spanish) applicant support for their diverse communities
• Reduced administrative burden on onsite teams, with 24/7 sub-2-minute support

About SG Communities

SG Communities is dedicated to building communities you can be proud to call home. They believe amenities like soccer fields, playgrounds, and basic security features are as important to building a solid community as the homes themselves, and they stay actively involved in each community they serve. Their mission: "Unleashing opportunity for our residents, employees, and investors by building community through the development of clean, safe, and attainable housing solutions."

About Boom

Boom is the financial services infrastructure powering modern rental operations. Boom provides property managers across multifamily, single-family, and manufactured housing with BoomScreen (configurable tenant screening and underwriting with fraud detection and income verification) and BoomReport (automated rent reporting to all three credit bureaus). The Boom Platform integrates with major property management systems to help reduce fraud, increase leasing velocity, drive on-time payments, and grow revenue, while serving renters through the Boom App to build credit and improve financial health.