About Keyrenter Boise

Keyrenter Boise is a full-service property management franchise serving the fast-growing Boise market. Led by Chapin Hemphill, CEO, and Kyle Frederickson, VP, the team has doubled in the past year, making it one of the fastest-scaling property management operations in Idaho

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For Kyle, leasing isn't just an operational function, it's a sales department. His team pursues applications with the urgency of a sales pipeline, treating every prospect as a live opportunity to be moved through the funnel quickly and professionally.

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"We treat leasing like a sales department. Because it is." 

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A great team at the wrong scale

Before BoomScreen, Keyrenter Boise used another screening service that worked perfectly well when the business was smaller. The team was responsive, thorough, and accurate. But it was a manually-driven process,and the Boise market didn't wait around.

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As application volume climbed , the manual workflow couldn't keep pace. In a market where applicants were applying to three or four properties simultaneously, whoever responded first won. A 3-to-5-day turnaround meant losing tenants before they'd even heard back

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"People would apply to 3 or 4 places and whoever got back to them first, they would just take it because they were losing housing by just waiting around. We needed somebody that could match that pace."

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The previous solution wasn't flawed. Keyrenter Boise had simply outgrown it and needed a platform that could scale with them.

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Speed as a non-negotiable

When Keyrenter Boise switched to BoomScreen in January 2025, the change Kyle felt most immediately wasn't a feature. It was responsiveness. The Boom support team operates alongside Kyle's team in a dedicated Slack channel, acting as a true extension of their leasing operation and ready to act the moment a new application comes in.

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"I'm an instant gratification person. When we switched over to Boom and the Slack channel, I was like, hey, we got an application, let's start working on it within 5 to 15 seconds. And that's what I need in my life."

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The impact was immediate and measurable. Screening time dropped from 4 days to 1 day, a 75% reduction that fundamentally changed how quickly the team could place residents.

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Configurable for how they actually operate

Speed wasn't the only thing Keyrenter Boise needed. As a property management franchisee, fair housing compliance is a core operational constraint, and BoomScreen lets them build that directly into the workflow.

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Rather than automatically initiating a full screening run the moment anyone applies, Keyrenter Boise configured BoomScreen to pause and wait for a team signal before running certain reports. This meant they were only screening applicants who had a genuine shot at the home, not just collecting application fees and running unnecessary reports.

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"We're not in the business of taking people's application fees and making money from that. We're only screening people that actually have a chance to get the home."

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BoomScreen's recommendations have also proven reliable. Kyle rarely overrides the system's approval or decline suggestions, which means his team spends less time second-guessing data and more time moving qualified applicants forward.

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"Very rarely do I look at a recommended approval or decline and think Boom is wrong. We're aligned. It makes it easier. You really don't even have to think about it."

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Built for a sales-drive leasing team

Because Keyrenter Boise runs leasing like a sales department, the platform's user interface had to match that mentality. BoomScreen's dashboard makes it easy to see exactly where every applicant is, submitted, in progress, on hold, without digging through emails or spreadsheets.

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That visibility lets the team do something that moves the needle: proactively reach out to applicants who started an application and didn't finish. Sometimes people just get busy. Sometimes they missed the final submit button. A quick outreach often turns a dropped prospect into a signed tenant.

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"My team could easily reach out and say, 'Hey, we see you started your application and you're almost done. Is there anything you need help with?' It made it easy for a sales-driven team to operate."

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For VIP or high-end properties where applicants often have non-traditional income like business ownership or P&L statements, Kyle steps in personally to review alongside the BoomScreen data. The platform is flexible enough to accommodate those edge cases without breaking the streamlined flow for everyone else.

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A partner that operates the same way they do

For Kyle, the relationship with Boom feels like a natural extension of how Keyrenter Boise operates. Both teams move fast, stay accessible, and treat every interaction like it matters.

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"We went from [making application decisions in] 4 days to less than 1 intentionally. Partnering with Boom was the key to that. That was the biggest needle-moving thing we did in 2025. Hands down the most impactful adjustment we made."

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The results

Since switching to BoomScreen in January 2025, Keyrenter Boise has grown more than 2x and their leasing operation has scaled with them rather than become a bottleneck.

• Screening time dropped from 4 days to 1 day, a 75% reduction
• Screening configurability to accommodate fair housing compliance
• Clear partial-application visibility allows proactive follow-up and higher completion rates
• Accurate approval recommendations reduce manual review burden
• Responsive support team available in real time, from day one

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About Keyrenter Boise

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Keyrenter Boise is a full-service property management franchise serving the Boise, Idaho market. Managing over 400 single-family rental doors, the team is known for a sales-first approach to leasing and a commitment to rapid, compliant tenant screening. As one of the fastest-scaling Keyrenter franchises in the country, they pair high-touch owner service with technology-driven operations.

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About Boom

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Boom is the financial services infrastructure powering modern rental operations. BoomScreen is Boom's configurable tenant screening product–offering fraud detection, income verification, and real-time application dashboards. The Boom Platform integrates with major property management systems to reduce leasing friction, increase velocity, and help property managers make faster, more confident decisions.

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