About Performance Properties Inc.

Performance Properties Inc. (PPI) manages single-family homes, multifamily properties, and commercial space across Clackamas, Multnomah, and Washington counties. Every application they process has to meet some of the strictest screening rules in the country, set by the City of Portland and the state of Oregon on top of federal law.

PPI has used BoomScreen since 2024. We first spoke with the team a few months after they switched. Two years later, we went back to Kay Lopez, who runs screening day to day, to hear how it's going.

Three days of waiting on every applicant

Before Boom, PPI sent every application to an outside screening company. Credit came back quickly. Everything else did not.

‍

"It would take at least three days. They would have to gather all the information, and getting the rental reference would take longer, even if the applicant didn't upload the proper documents. It was making our progress very backtracked and very slow."

‍

Three days is a long time when someone is waiting to move in. Applicants wanted answers, and owners wanted their vacancies filled.

‍

"People wanted to move in within those three days. We wanted to know if we were able to move them in and have the home rent ready. We had to rush things at the end, and that's something we did not want to do. It was a lot of pressure for us and for the resident."

‍

The delays also landed on Kay's desk. When the screening company got stuck, she was the one following up.

‍

"It was me constantly checking up on them, emailing them, asking what we were waiting for. If they told me they were waiting on something, I would end up reaching out to the applicant myself, getting that information, sending it back to screening, and double-checking it."

‍

Half the workday, spent double-checking

All that back and forth added up. Kay estimates that screening took about half of her day.

‍

"We only work eight hours a day, and I would say half of that time I was looking at and double-checking applications. It was a back-and-forth thing, either email or phone call, and I was talking to multiple people at the same time."

‍

With a two-person in-house leasing team also handling move-ins, that time was hard to spare.

Results in minutes

With BoomScreen, screening starts the moment an applicant submits.

‍

"When we get a notification, I can already see their credit report. Some things like income are still loading, but we instantly get the credit report back. We've never received information that fast."

‍

Applicants typically finish their BoomScreen application in about 45 minutes, and in recent months, half of PPI's applications have reached a decision in under two days. That's the full process, including PPI's own review and Portland's required steps. Kay now spends that time reviewing results instead of chasing them.

‍

"That's taken a lot off my plate. I've been able to rely more on Boom for our screening process, and once we get it back, we can double-check whatever we need quickly."

‍

More detail behind every decision

Speed was the reason PPI switched, but Kay says the depth of the reports is what the team appreciates most now.

‍

"With our previous screening, we would only get basic information, like a certain number of violations. Boom gives us all the details we need to know, like whether the applicant was convicted and what year it was. For credit, we see specifically what they're in debt for or what they're past due on."

‍

That detail matters because PPI holds every applicant to written criteria, and its property managers and owners want to know exactly who is moving in.

‍

"The more information, the better for us, because we get to know more about who we're putting into our vacancies. We want to put good residents into our homes so our owners can be happy."

‍

Built for Portland's screening rules

Portland requires landlords to advertise a rental for 72 hours before processing applications, and to consider only one application at a time for each unit. Income requirements also differ inside and outside city limits: 2x the monthly rent in Portland, compared with 2.5x elsewhere in Oregon.

BoomScreen handles each of these. The Boom team activates application links once the 72-hour window ends, links shut off automatically after an application comes in, and separate screening templates apply the right criteria by location.

‍

"With other screening companies, they receive multiple applications at one time. With Boom, it closes it right up after one. It saves a lot of people's time, and money." (Brendan Gordon, Portfolio Manager)

‍

Fewer calls from applicants, faster answers from Boom

With the old provider, applicants regularly got stuck partway through and called PPI's leasing team for help. Because PPI didn't control that system, the team had to send them to the screening company directly.

‍

"They would have to contact them constantly, like, 'I'm not able to go to the next page because it's not letting me upload this.' We've gotten better feedback now, and the process is so much better."

‍

For applicants who prefer help in person, PPI's staff sit with them at the office and walk through the application step by step.

When PPI's own team has a question, they hear back quickly.

‍

"Every time I have a question or concern, I reach out to your support and I get a response in less than an hour. With our previous one, I didn't hear from them for hours, and I would have to pick up the phone and call them."

‍

A selling point with owners

PPI now brings up Boom when it signs new owners.

‍

"When we bring on new owners, we let them know we have Boom. We get applications within minutes, and they're screened within minutes. The faster we have that information, the quicker we can move residents into their vacancies."

‍

The results

Two years in, BoomScreen has changed how PPI's leasing team spends its day:

• Screening in minutes, down from at least three days with their previous provider
• Half of applications decided in under two days in recent months
• About 45 minutes for a typical applicant to finish their application
• Much of the half-day Kay used to spend double-checking applications, back for other work
• More detailed criminal and credit reports behind every decision
• Portland and Oregon compliance handled through link controls, timed activation, and location-based templates
• Support responses in under an hour

"I would definitely recommend Boom to any property management company. Your team is always responding to us in less than an hour, and our applications get processed so quickly."

‍

About Performance Properties Inc.

Founded in 1987, Performance Properties Inc. is a full-service property management company serving owners and residents across the Portland metro, including Milwaukie, Lake Oswego, and West Linn. A member of NARPM, PPI manages single-family homes, multifamily properties, and commercial space, and offers tours seven days a week to help fill vacancies quickly.

About Boom

Boom is the AI-powered rental operating system for property managers. The platform connects leasing (BoomCRM), screening (BoomScreen), and resident reporting (BoomReport) into one system, replacing the fragmented point solutions in use today. Boom serves single family rental, manufactured housing, and multifamily operators.